Terms of ServiceInterior Blinds & Shutters

Last Updated: 14 August 2026

These Terms of Service govern the provision of products and services by Interior Blinds and Shutters Pty Ltd (“we”, “us”, “our”) to customers (“you”, “your”).

By requesting a quotation, booking a measure or consultation, placing an order, purchasing products or engaging our services, you agree to these Terms of Service together with any specific terms contained in your quotation, order confirmation or other agreement provided by us.

These Terms are intended to operate alongside, and not exclude or limit, any rights you have under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

1. About Our Services

Interior Blinds and Shutters Pty Ltd provides window furnishing and related services for residential and commercial properties.

Our products and services may include:

Roller Blinds
Zebra Blinds
Vertical Blinds
Sliding Door Blinds
Cassette Blinds
Light Filtering Blinds
Lux Shades
Sheer Curtains
Blockout Curtains
PVC Plantation Shutters
Flyscreens
Awnings
Product consultation
Measuring services
Quotation services
Supply of products
Installation services

The products and services available may change from time to time.

2. Free Measure & Quote

We may offer a Free Measure & Quote service.

A quote request does not create a binding contract or guarantee that we will supply products or services.

Following your enquiry, we may:

Contact you to discuss your requirements.
Arrange a measurement or consultation.
Assess the property and installation requirements.
Discuss suitable products, colours, fabrics and configurations.
Prepare a quotation.

Any quotation will be subject to the specific terms stated in that quotation.

3. Measurements

Where we provide a measuring service, measurements may be taken to determine suitable product dimensions and installation requirements.

Measurements may be affected by:

Window and door dimensions
Window frames
Wall construction
Ceiling conditions
Existing fittings
Access
Building conditions
Product specifications
Installation requirements

Where measurements are provided by us, they are intended for the purpose of preparing and supplying the relevant products and services.

You must inform us of any known conditions that may affect installation or product suitability.

4. Customer-Provided Measurements

If you provide measurements yourself, you are responsible for ensuring that the measurements are accurate unless we have separately agreed to verify them.

Products manufactured using customer-provided measurements may be subject to specific conditions relating to alterations, cancellation, replacement or returns.

These conditions do not exclude any rights you may have under the Australian Consumer Law.

5. Quotations

Our quotations may specify:

Products
Quantities
Dimensions
Fabrics
Colours
Finishes
Installation requirements
Prices
Taxes, where applicable
Delivery or installation charges
Estimated timeframes
Payment requirements
Quote validity period
Other applicable conditions

A quotation is generally valid only for the period specified in the quotation.

If no validity period is specified, we may update the quotation where supplier pricing, product availability or project requirements change before acceptance.

6. Pricing

Prices may depend on:

Product type
Product dimensions
Quantity
Fabric
Colour
Finish
Configuration
Installation requirements
Property access
Additional works
Supplier pricing
Customisation

Website prices, where displayed, may be indicative and do not necessarily constitute a final quotation.

The price stated in your accepted quotation or order will generally apply to the relevant project, subject to any agreed changes or circumstances described in the quotation.

If we identify an obvious pricing or specification error before an order is accepted, we may correct the error and provide an updated quotation.

7. Acceptance of a Quote

An order becomes binding when the quotation or order is accepted in accordance with the acceptance requirements specified by us.

Acceptance may require:

Written confirmation
Electronic acceptance
Signed documentation
Payment of a required deposit
Other confirmation specified in the quotation

Once an order has been accepted, changes or cancellations may be subject to the applicable terms of the quotation and these Terms of Service.

8. Custom-Made Products

Many of our products are made or configured specifically for individual properties.

Customisation may include:

Measurements
Fabric
Colour
Finish
Size
Mounting method
Product configuration
Hardware
Installation requirements

Because customised products may be manufactured specifically for you, they may not be suitable for cancellation or return simply because you change your mind, subject always to your rights under Australian Consumer Law.

Any applicable cancellation, alteration or return conditions will be communicated as part of the relevant quotation or order.

9. Product Colours and Materials

We make reasonable efforts to accurately represent product colours, fabrics and finishes.

However, actual colours may vary due to:

Screen settings
Lighting
Photography
Natural material variations
Fabric batches
Manufacturing processes

Where colour or material selection is important, we recommend reviewing physical samples where available before confirming an order.

10. Product Availability

Product availability may depend on manufacturers, suppliers and stock levels.

We may need to:

Substitute components
Update specifications
Change suppliers
Provide an alternative product
Adjust estimated delivery times

Where a significant change affects an accepted order, we will communicate with you and discuss the available options.

11. Installation Services

Where installation is included in your quotation, our team or an authorised installer may install the products at the agreed property.

Installation may depend on:

Suitable access
Suitable installation surfaces
Window and door conditions
Wall and ceiling construction
Electrical or structural conditions
Existing fixtures
Safe working conditions

You must provide reasonable access to the property at the agreed installation time.

12. Site Conditions

You are responsible for informing us of known site conditions that could affect installation.

These may include:

Hidden wiring
Plumbing
Structural issues
Asbestos or hazardous materials
Difficult access
Building restrictions
Heritage requirements
Strata or landlord restrictions
Other site-specific limitations

If unexpected conditions are discovered, additional work may be required.

Where reasonably practicable, we will discuss additional work and associated costs with you before proceeding.

13. Installation Delays

Installation or delivery timeframes may be affected by:

Product manufacturing
Supplier delays
Material availability
Transport delays
Weather
Site access
Customer availability
Unexpected site conditions
Events outside our reasonable control

We will make reasonable efforts to keep you informed of significant delays.

Unless expressly agreed otherwise in writing, estimated timeframes are not guaranteed delivery or installation dates.

14. Customer Responsibilities

You agree to:

Provide accurate information
Provide correct contact details
Provide accurate property information
Provide reasonable access for measurements and installation
Inform us about known site conditions
Ensure required permissions are obtained where applicable
Ensure the installation area is reasonably accessible
Follow reasonable care and maintenance instructions

Where relevant, you are responsible for obtaining landlord, strata, body corporate or other property-owner approvals.

15. Changes to an Order

After an order has been accepted, you may request changes.

We will advise whether the requested change is possible.

Changes may affect:

Price
Product specifications
Manufacturing
Delivery
Installation
Completion timeframe

Additional costs may apply where a change requires additional work, materials or manufacturing.

Changes to custom-made products may not be possible once manufacturing has commenced.

Nothing in this section limits your rights under Australian Consumer Law.

16. Cancellation

Cancellation rights may depend on:

Whether the order has been accepted
Whether manufacturing has commenced
Whether products are custom-made
Whether installation has commenced
The reason for cancellation
The terms of the relevant quotation or order
Your rights under Australian Consumer Law

If you wish to cancel an order or service, contact us as soon as possible.

We will assess the request and advise you of any applicable cancellation terms.

We will not rely on a cancellation provision to exclude rights that cannot legally be excluded.

17. Returns

Because many window furnishing products are custom-made or customised for individual properties, change-of-mind returns may not always be available.

However, this does not affect your rights under Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied or does not meet an applicable consumer guarantee, please contact us so that we can assess the issue and provide an appropriate remedy where required by law.

18. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded, restricted or modified.

Where applicable, consumers have statutory guarantees relating to goods and services.

These may include guarantees that:

Goods are of acceptable quality
Goods are fit for a disclosed purpose
Goods match their description
Services are provided with due care and skill
Services are reasonably fit for a particular purpose where applicable
Services are provided within a reasonable time where no timeframe has been agreed

The specific rights and remedies available depend on the circumstances.

19. Faults, Defects and Problems

If you believe there is a problem with a product or service, please contact us as soon as reasonably possible.

Please provide:

Your name
Order or quotation details, if available
Property address
Description of the issue
Photographs where useful
Other information reasonably required to assess the issue

We may inspect the product or installation before determining the appropriate solution.

Depending on the circumstances and applicable law, a remedy may include repair, replacement, refund or another appropriate remedy.

20. Damage Caused After Installation

Products should be used and maintained in accordance with applicable care and operating instructions.

Damage caused by misuse, accidental damage, unauthorised modification, improper maintenance or circumstances outside our control may not be covered by applicable product warranties.

This does not affect any rights that cannot legally be excluded.

21. Product Warranties

Where a manufacturer or supplier provides a warranty, the applicable warranty terms may apply.

Additional warranty information may be provided in your quotation, order documentation or product documentation.

Manufacturer warranties are in addition to, and do not replace, any mandatory rights you have under Australian Consumer Law.

22. Payment

Payment requirements will be specified in your quotation, order confirmation or invoice.

Depending on the project, payment may include:

Deposit
Progress payment
Balance payment
Installation payment
Other agreed charges

You must make payments by the due date specified in the relevant invoice or agreement.

Where payment is overdue, we may take reasonable steps to recover the outstanding amount, subject to applicable law.

23. Additional Work

Additional work may be required where the original quotation did not account for:

Unexpected site conditions
Structural issues
Difficult access
Additional products
Additional installation requirements
Customer-requested changes
Additional materials
Additional labour

Where reasonably practicable, we will obtain your approval before proceeding with chargeable additional work.

24. Property Access

You must provide reasonable access to the property for:

Measurements
Consultations
Delivery
Installation
Inspections
Repairs or warranty assessments

If access is unavailable or the appointment cannot proceed because of circumstances within your control, additional appointment or service charges may apply where disclosed or agreed.

25. Health and Safety

We are committed to maintaining safe working conditions.

Our team or installers may postpone or refuse work where a site presents a serious health or safety risk.

Potential risks may include:

Unsafe access
Structural instability
Hazardous materials
Electrical hazards
Dangerous work areas
Severe weather
Other unsafe conditions

Where possible, we will discuss the issue with you and identify an appropriate solution.

26. Force Majeure

We will not be responsible for delays caused by circumstances reasonably outside our control.

These may include:

Natural disasters
Severe weather
Fire
Flood
Government action
Transport disruption
Supplier failure
Manufacturing disruption
Industrial disputes
Power or telecommunications failures
Major technology failures
Other events beyond our reasonable control

We will make reasonable efforts to minimise the impact of such events.

27. Intellectual Property

Our branding, website content, photographs, graphics, text, logos and other original materials remain the property of Interior Blinds and Shutters Pty Ltd or our relevant licensors unless otherwise stated.

You must not reproduce or commercially use our materials without appropriate permission.

Product names, logos and materials belonging to manufacturers or third parties remain the property of their respective owners.

28. Customer Photos and Testimonials

If you voluntarily provide photographs, testimonials, reviews or other content, we may use the information for the purpose for which it was provided.

We will seek appropriate permission before using identifiable customer photographs or testimonials for public marketing where required.

Our handling of personal information is also governed by our Privacy Policy.

29. Privacy

Personal information collected while providing our products and services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

What information we collect
How we collect it
Why we use it
Who we may disclose it to
How we protect it
Access and correction rights
Privacy complaints
Cookies and analytics
Marketing
International data processing
GDPR considerations where applicable

Our Privacy Policy is available on our website.

30. Website Information

Information on our website is provided for general information and product discovery.

Website content may include:

Product descriptions
Images
Project photographs
Product features
General recommendations
Service information

Website information does not replace a site inspection, measurement, consultation or formal quotation.

Where information in a formal quotation differs from general website information, the applicable quotation or order documentation will generally apply.

31. Complaints

If you have a complaint about our products or services, please contact us as soon as possible.

Interior Blinds and Shutters Pty Ltd Phone: 0458 822 281 Email: info@interiorblindsandshutters.com.au We will review your complaint and attempt to resolve it fairly and promptly.

Please provide relevant information such as your order details, property address, description of the issue and supporting photographs where appropriate.

32. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the extent permitted by applicable Australian law.

Nothing in these Terms excludes, restricts or modifies any liability or consumer right that cannot legally be excluded or limited.

Where applicable, our liability may be limited in accordance with the remedies available under Australian Consumer Law and the specific circumstances of the relevant product or service.

33. No Exclusion of Mandatory Rights

Nothing in these Terms of Service is intended to:

Exclude Australian Consumer Law rights
Remove mandatory consumer guarantees
Prevent a consumer from exercising a legal remedy
Limit liability where such limitation is prohibited by law

If any provision of these Terms conflicts with a mandatory legal right, the mandatory legal requirement will prevail to the extent of the inconsistency.

34. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made because of:

Changes to our services
Changes to our products
Changes to our business
Changes to applicable laws
Changes to our processes

The latest version will be published on our website.

The Last Updated date indicates when these Terms were most recently reviewed or updated.

Specific terms provided in an accepted quotation, order or other agreement may continue to apply to that particular transaction.

35. Governing Law

These Terms of Service are governed by the laws applicable in Australia and the relevant state or territory in which our business operates.

Any dispute relating to these Terms or our products and services will be subject to the jurisdiction of the applicable Australian courts.

Nothing in this section limits any mandatory rights or remedies available to you under Australian law.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or severed to the extent necessary.

The remaining provisions will continue to apply.

37. Contact Us

For questions regarding these Terms of Service, quotations, products, installation or other services, contact: Interior Blinds and Shutters Pty Ltd Phone: 0458 822 281 Email: info@interiorblindsandshutters.com.au Website: https://interiorblindsandshutters.com.au/

Our Commitment

At Interior Blinds and Shutters, we aim to provide a clear and professional experience from your initial enquiry through to measurement, quotation, product supply and installation.

These Terms of Service are intended to clearly explain the general framework for our services while preserving all mandatory rights and protections available to customers under Australian law.