Privacy PolicyInterior Blinds & Shutters

Last Updated: 14 August 2026

At Interior Blinds and Shutters Pty Ltd, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, hold, disclose and protect personal information when you visit our website, browse our products and projects, contact us, request a free measure and quote, arrange a consultation, purchase our products or otherwise interact with our business.

We operate in Australia and, where applicable, handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Interior Blinds and Shutters Pty Ltd We provide window furnishing, shading, privacy and window covering solutions for residential and commercial properties in Australia.

Our products include:

Roller Blinds
Zebra Blinds
Vertical Blinds
Sliding Door Blinds
Cassette Blinds
Light Filtering Blinds
Lux Shades
Sheer Curtains
Blockout Curtains
PVC Plantation Shutters
Flyscreens
Awnings

Our website allows customers to explore our products, view our projects and window furnishing ideas, learn about our solutions and contact our team for enquiries, consultations and quotations.

Contact Details

Business: Interior Blinds and Shutters Pty Ltd Website: https://interiorblindsandshutters.com.au/ Phone: 0458 822 281 Email: info@interiorblindsandshutters.com.au

2. What Personal Information We Collect

The information we collect depends on how you interact with our website and business.

2.1 Information You Provide

When you contact us, request a quote or submit an enquiry, we may collect:

Full name
Email address
Phone number
Property address
Suburb
Postcode
Preferred contact method
Preferred appointment time
Product preferences
Window furnishing requirements
Project details
Installation requirements
Information you provide in your enquiry

2.2 Property and Project Information

If you request a measure, consultation or quotation, you may provide information about your property, including:

Property type
Rooms requiring window furnishings
Number of windows or doors
Approximate window dimensions
Window and door types
Light-control requirements
Privacy requirements
Colour preferences
Fabric or material preferences
Design preferences
Photos of your property or windows

We only seek information reasonably necessary to understand your requirements and provide our products and services.

2.3 Communications

We may retain information contained in communications between you and our business, including:

Website enquiries
Quote requests
Emails
Phone conversations
SMS communications
Consultation notes
Installation information
Customer feedback
Service requests
Complaints

2.4 Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Links or buttons interacted with
Website activity
Referring website
Date and time of visits
Approximate geographic location
Traffic source
General website performance information

This information may be collected through cookies, analytics tools, advertising technologies or similar technologies.

3. How We Collect Personal Information

We may collect personal information:

Through our website contact forms
Through our Free Measure & Quote forms
When you request a consultation
When you request product information
When you contact us by phone
When you contact us by email
During an in-home or on-site consultation
During the quotation process
During product selection or ordering
During installation
When you provide feedback
Through cookies and analytics technologies
Through advertising and remarketing technologies
Through third-party platforms used to manage enquiries

Where reasonably practicable, we collect personal information directly from you.

4. Free Measure & Quote Enquiries

Our website is designed to make it easy for customers to request a Free Measure & Quote.

When you submit a quote request, we may use the information provided to:

Contact you regarding your enquiry.
Understand your window furnishing requirements.
Discuss suitable products.
Arrange a measure or consultation.
Prepare a quotation.
Answer questions about our products and services.
Coordinate installation where required.
Follow up regarding your enquiry or quotation.

Information such as your name, phone number, email address, property location and project requirements may be necessary for us to respond effectively.

5. Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes including:

Responding to enquiries
Providing product information
Understanding customer requirements
Providing product recommendations
Arranging free measurements
Scheduling consultations
Preparing quotations
Processing orders
Coordinating installations
Providing customer support
Communicating about projects
Managing customer relationships
Improving our products and services
Improving our website and user experience
Measuring website and advertising performance
Managing our business
Maintaining appropriate business records
Preventing fraud, misuse or security issues
Complying with applicable legal obligations

We aim to collect information that is reasonably necessary for these purposes.

6. Product Recommendations

We may use information you provide about your property, windows, privacy requirements, light-control requirements, design preferences and project requirements to help recommend suitable products.

These recommendations may include:

Roller Blinds
Zebra Blinds
Vertical Blinds
Sliding Door Blinds
Cassette Blinds
Light Filtering Blinds
Lux Shades
Sheer Curtains
Blockout Curtains
PVC Plantation Shutters
Flyscreens
Awnings

Product recommendations are provided as part of our customer service and consultation process.

7. Photos and Project Information

You may choose to provide photographs of your property, windows or interior spaces when making an enquiry or requesting a quotation.

We may use these photographs for purposes directly related to your enquiry, quotation, measurement, consultation or installation.

We will not knowingly publish identifiable customer property photographs as marketing or portfolio material without appropriate permission.

If we would like to use photographs of your completed project for our website, portfolio, social media or advertising, we may request your permission separately.

8. How We Use Your Personal Information

We may use your personal information to:

Contact you following an enquiry
Answer questions
Discuss your project
Recommend suitable products
Arrange a free measure
Arrange a consultation
Prepare a quote
Confirm appointments
Coordinate installation
Provide project updates
Provide customer support
Request feedback
Improve our website
Improve our products and services
Measure marketing performance
Send permitted marketing communications

We will not use your personal information for unrelated purposes unless permitted or required by law.

9. Who We May Disclose Personal Information To

Where reasonably necessary, we may disclose personal information to:

Our employees
Contractors
Installation teams
Product suppliers and manufacturers
Website and hosting providers
Customer relationship management providers
Lead management platforms
Email service providers
SMS service providers
Appointment scheduling providers
Analytics providers
Advertising platforms
IT and security providers
Payment providers, where applicable
Professional advisers
Government agencies or authorities where required by law

We only disclose information where reasonably necessary for the relevant business, service or legal purpose.

We do not sell your personal information as a standalone customer database.

10. Website Analytics

We may use analytics technologies to understand how visitors use our website.

This may help us understand:

Which pages receive visits
Which products receive interest
How visitors navigate our website
How visitors interact with enquiry forms
Which marketing channels generate enquiries
Website performance
User experience
Areas where our website can be improved

Analytics information may include technical information about your device and website activity.

Where appropriate, information may be aggregated or de-identified for reporting and analysis.

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

Essential Website Functions

To support website operation, functionality and security.

Analytics

To understand website traffic, visitor behaviour and website performance.

Preferences

To remember certain settings or preferences.

Advertising and Remarketing

Where advertising technologies are enabled, cookies or similar technologies may help us measure advertising effectiveness and may allow relevant advertising to be shown to people who have previously interacted with our website.

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

12. Advertising and Remarketing Technologies

Our website may use third-party advertising and tracking technologies, such as advertising pixels, tags or similar technologies, where these services are enabled.

These technologies may allow us to:

Measure advertising performance
Understand which advertising campaigns generate enquiries
Understand how visitors interact with our website
Build advertising audiences
Conduct remarketing
Improve the relevance of our advertising

Depending on the services implemented on our website, these technologies may be provided by third parties such as Google, Meta or other advertising platforms.

The information collected may include information about your device, browser, website activity, pages visited and interactions with our website.

We do not intentionally use these technologies to collect sensitive information for advertising purposes.

You may be able to control certain targeted advertising through your browser, device settings or the relevant advertising platform.

13. Google Services

Where Google services such as Google Analytics, Google Tag Manager, Google Ads or related technologies are implemented on our website, those services may collect information about your interaction with our website.

Depending on the service and configuration, information may be used to:

Measure website traffic
Understand visitor behaviour
Measure advertising campaigns
Identify marketing channels that generate enquiries
Improve website performance
Support remarketing where enabled

Google may process information outside Australia.

The specific information collected and processing arrangements depend on the Google services and configuration used by our business.

14. Meta and Social Media Technologies

Where Meta Pixel or similar social media technologies are implemented, information about interactions with our website may be shared with the relevant platform.

This may allow us to:

Measure advertising performance
Understand which campaigns generate enquiries
Create relevant advertising audiences
Conduct remarketing
Improve advertising performance

The use of these technologies may be subject to the privacy policy and terms of the relevant third-party platform.

15. Direct Marketing

Where permitted by law, we may use your contact information to provide information about our products and services.

Marketing communications may include:

Product information
New products
Window furnishing solutions
Special offers
Promotions
Seasonal campaigns
Relevant services
Customer offers

Marketing may be communicated through:

Email
SMS
Telephone
Other permitted communication channels

Where required, electronic marketing communications will include an appropriate method to unsubscribe or opt out.

You may also contact us at any time and request that we stop sending direct marketing communications.

We will process valid opt-out requests within a reasonable period.

16. Enquiry Follow-Up

When you submit a quote, consultation or contact request, we may contact you after your initial enquiry to:

Confirm your requirements
Arrange a measurement
Discuss products
Provide a quotation
Answer questions
Follow up on an outstanding quotation
Confirm an appointment
Coordinate installation

These communications may be necessary to respond to your enquiry or provide a service you have requested.

They are different from unrelated promotional marketing.

17. Overseas Disclosure

Some technology, hosting, analytics, communication and business service providers we use may operate outside Australia.

As a result, personal information may be stored or processed overseas.

Depending on the services used by our business, overseas recipients may be located in countries including:

United States
Singapore
Countries within the European Economic Area
Other countries in which our technology and service providers operate

The countries in which information is processed may change as we update or change our service providers.

Where applicable, we take reasonable steps to address Australian privacy requirements when personal information is disclosed overseas.

18. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Depending on the system involved, security measures may include:

Access controls
Authentication
Password protection
Secure hosting
Restricted access
Data backups
Security monitoring
Appropriate technical safeguards

Access to personal information is limited to people and service providers who reasonably require it to perform their role or provide services.

No electronic transmission or storage system can be guaranteed to be completely secure.

19. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable Australian privacy and data breach requirements.

Where an incident constitutes an eligible data breach, we will comply with applicable notification obligations.

20. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

Managing enquiries
Managing quotations
Completing projects
Customer service
Warranty or service purposes
Business records
Accounting and taxation requirements
Legal obligations
Resolving disputes

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

21. Accessing Your Personal Information

You may request access to personal information we hold about you.

To request access, contact: Email: info@interiorblindsandshutters.com.au Phone: 0458 822 281 We may need to verify your identity before providing access.

In some circumstances, applicable Australian privacy law may allow or require us to refuse access to certain information.

22. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us.

We will review your request and, where appropriate, correct the information.

To request a correction: Email: info@interiorblindsandshutters.com.au Phone: 0458 822 281

23. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy obligations, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Contact Us

Interior Blinds and Shutters Pty Ltd Email: info@interiorblindsandshutters.com.au Phone: 0458 822 281 Please provide enough information for us to understand your concern, including relevant dates, communications or other details where possible.

We will investigate your complaint and respond within a reasonable period.

24. Office of the Australian Information Commissioner

If you are not satisfied with our response, or you believe your privacy concern has not been appropriately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

The OAIC provides information about privacy rights and privacy complaints under Australian privacy law.

You can obtain further information from the OAIC website.

25. Third-Party Websites

Our website may contain links to third-party websites, including:

Product manufacturers
Suppliers
Social media platforms
Advertising platforms
Other external websites

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

26. Children's Privacy

Our website and services are primarily intended for adults seeking residential or commercial window furnishing products and services.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

27. Anonymity and Pseudonymity

Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.

However, this may not be practical for certain services.

For example, we may need your name, contact details and property information to provide a quotation, arrange a measure, schedule an appointment or provide installation services.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates may be necessary because of:

Changes to our business
Changes to our website
Changes to our products or services
Changes to technology
Changes to third-party service providers
Changes to our information-handling practices
Changes to applicable Australian privacy laws

The latest version will be published on our website.

The Last Updated date at the top of this Privacy Policy indicates when it was most recently reviewed or updated.

29. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact us.

Interior Blinds and Shutters Pty Ltd Phone: 0458 822 281 Email: info@interiorblindsandshutters.com.au Website: https://interiorblindsandshutters.com.au/

Your Privacy Matters

We understand that your home and property are personal spaces.

When you contact Interior Blinds and Shutters, we aim to use your information responsibly and transparently for legitimate purposes connected with your enquiry, project, services and permitted marketing communications.

We are committed to providing a professional experience from your first visit to our website through to your completed window furnishing project.